Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@roadsafetysolutions.au Please note that returns will need to be sent to the following address: 34A Sunbeam Road, Glynde SA 5070
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@roadsafetysolutions.au
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@roadsafetysolutions.au
Restocking Fee Policy
Thank you for choosing to shop with us. We strive to provide you with the best shopping experience possible. Please take a moment to review our restocking fee policy outlined below:
Restocking Fee: A restocking fee of 20% will be applied to all eligible returns. This fee is calculated based on the original purchase price of the item(s) being returned.
Eligibility: The restocking fee applies to items that are returned in their original condition, including all original packaging, accessories, and documentation. Items must be unused, undamaged, and in resalable condition to be eligible for a refund.
Exemptions: The restocking fee does not apply to returns resulting from our error, such as shipping the wrong item or a defective product. In such cases, we will gladly provide a full refund or replacement at no additional cost to you.
Dash Camera Installation Cancellation Policy
1. Cancellation Period: Customers must notify us of any cancellation or rescheduling of their dash camera installation appointment at least 24 hours in advance.
2. Cancellation Charges: a. Cancellations made more than 24 hours before the scheduled appointment will not incur any charges. b. Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation fee equivalent to a portion (currently 20% as of 2024) of the total installation cost.
3. Rescheduling: Customers are allowed to reschedule their installation appointment without any penalty, provided the request is made at least 24 hours before the original appointment time.
4. Refunds: a. If a cancellation is made within the acceptable time frame, any advance payment or deposit made towards the installation will be fully refunded. b. Refunds will be issued using the same payment method used for the initial transaction.
5. Emergency Situations: In case of emergencies or unforeseen circumstances that prevent the customer from attending the scheduled appointment, we encourage them to contact us as soon as possible to discuss alternative arrangements.
6. Failure to Notify: Customers who fail to notify us of their cancellation or do not show up for their scheduled appointment without prior notice may forfeit any advance payment or deposit made towards the installation.
7. Notification Process: Customers can cancel or reschedule their dash camera installation appointment by contacting our customer service team via phone or email. Confirmation of the cancellation or rescheduling will be provided once the request is processed.
8. Policy Updates: This cancellation policy is subject to change at the discretion of the company. Any updates or revisions will be communicated to customers in a timely manner.
By scheduling a dash camera installation appointment with us, customers acknowledge that they have read and agreed to abide by the terms outlined in this cancellation policy.